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Honorable guest,
As Israel’s leading hotel chain we are committed to provide the best, superior and most courteous service, in each and every hotel.
We believe that Isrotel hotels’ accommodation experience is second to none in the hotel industry.
Relying on this faith and confident in our ability to maintain this level over time, we, the company employees and managers, place ourselves the strictest in all terms of service to which we cater our guests.
The original warranty was drafted and issued ten years ago. Over the years it was updated, and lately Isrotel chain decided to extend the level of warranty
and commit to an even higher service level.
In this spirit, we undertake that your dreams and expectations for a perfect vacation will be realized!
This commitment was drafted and signed by the chain’s workers and management, in the “Isrotel Charter “, in the following words: “Guests are our top priority - we will diligently and dedicatedly act, to understand our guests’ needs, to fulfill their expectations and supply services in a personal-professional manner in order to provide full value for money”.
The “warranty” presenting all the details of our commitment can be found at the various reception desks and in the “Hotel Services Guide” located in all hotel rooms.
Although we are convinced in our ability to maintain the level we have committed ourselves to, in each scope detailed in the “Warranty”, we also specify the attained compensation in case of failures.
Enjoy your vacation ,
Lior Raviv
CEO
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